Yahoo Recruiting Freshers

Yahoo is focused on making the world's daily habits inspiring and entertaining. By creating highly personalized experiences for our users, we keep people connected to what matters most to them, across devices and around the globe. In turn, we create value for advertisers by connecting them with the audiences that build their businesses. Yahoo is headquartered in Sunnyvale, Calif., and has offices located throughout the Americas, Asia Pacific (APAC) and the Europe, Middle East and Africa (EMEA) regions. For more information, visit the pressroom (pressroom.yahoo.net) or the company's blog (yahoo.tumblr.com).

Job Location : Bangalore

Experience : Freshers

Job Description :
Position Summary:

The Customer Care Specialist (S3) is responsible for providing world-class service to Yahoo! users in our Asia Pacific region by resolving customer issues through multiple contact channels while meeting operational targets.  He / She should be passionate about assisting customers and committed to owning the delivery of an exceptional experience.

The role will be responsible for providing end to end solution to different range of customer issues (abuse or technical) via different contact channels such as Phone, email, chat & content moderation.

Primary Responsibilities:
•      Provide end to end assisted support and resolve complex customer issues internally via Phone, Email, Chat & Content Moderation.
•      Meets set customer satisfaction & productivity metrics to ensure the highest quality & efficiency of customer support.
•      Contribute valuable knowledge to the Customer Care Knowledge Base to ensure both fellow support agents & our customers have access to the most recent and accurate solutions by proposing new content solutions.
•      Report product bugs to Engineering teams; liaise with these teams, and our customers, to develop and implement fast and accurate resolutions.
•      Identify key issues & trends based on information gathered from the cases handled through and provide feedback to Operations Team.

Basic Requirements:
•      1 to 2 years experience in a Customer Support role preferably in a call center or Business Process Outsourcing environment.
•      Strong customer service/support skills including active listening, excellent verbal and written communication; ability to research and resolve problems using a variety of resources and tools; experience in a support environment desirable.
•      Bachelors Degree. In lieu of degree, at least 3 years of relevant experience.
•      Superior interpersonal skills.
•      Strong understanding of internet & online industry – ideally with relative experience supporting a similar industry (e.g. AOL, MSN, etc…)
•      Phone, Chat & email support experience is desirable.

How to Apply & more information is available here